Allstate's Auto Lab uses real vehicles, diagnostic technology and hands-on training to help claims adjusters identify hidden damage that may not be visible from the exterior, supporting more informed assessments and customer guidance Key takeaways: Allstate's Auto Lab features 22 vehicles and four motorcycles, including electric, hybrid and gas-powered models, allowing claims adjusters to gain hands-on experience with the vehicles and technologies customers drive today. The lab was designed using insights from more than 3.5 million auto claims to mirror the most common vehicle damage scenarios and repair challenges customers experience.








